FAQ: Your Questions, Answered
Welcome to the Nusa FAQ! Whether you’re wondering what’s inside our drinks or when your order will arrive, we’ve got you covered. Still can’t find what you need? Email us — we’re happy to help.
Welcome to the Nusa FAQ! Whether you’re wondering what’s inside our drinks or when your order will arrive, we’ve got you covered. Still can’t find what you need? Email us — we’re happy to help.
Nusa is a modern wellness brand inspired by Jamu, Indonesia’s ancient herbal tradition. We blend spices like turmeric, ginger, and cinnamon into delicious, functional drink mixes — ready in seconds, no steeping or brewing needed.
All Nusa products are sourced and packaged in Indonesia, where the Jamu tradition began. We work directly with local suppliers/farmers to ensure quality and authenticity.
Right now, Nusa is available exclusively online at drinknusa.com. We’ll be rolling out to select stores soon — subscribe to our newsletter to stay updated.
The fastest way is by emailing us at hello@drinknusa.com. We typically respond within 1–2 business days.
We currently ship to all 50 U.S. states, including Alaska and Hawaii.
Not at this time, but it’s on our radar. Let us know if it’s something you need — we love feedback.
Orders are processed within 2–3 business days. Once shipped, delivery typically takes 3–7 business days, depending on your location.
If your tracking number says “delivered” but your package is missing:
We’ll make it right.
We keep it simple: real spices, naturally sweetened with coconut sugar/steviol glycosides, and nothing artificial.
Just add one sachet to 6 oz of hot or cold water, stir, and enjoy.
Bonus: You can use it in lattes, smoothies, or sparkling mocktails too.
Each sachet contains 6–7g of total added sugar, balancing flavor without overpowering the spices.
Yes, yes, and yes. All Nusa blends are vegan, gluten-free, and dairy-free.
Nope. Nusa sachets are shelf-stable. Just store them in a cool, dry place.
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We don’t accept returns on consumables, but if something arrived damaged or you’re not happy with your order, email us at hello@drinknusa.com within 7 days of delivery — we’ll take care of it.
If your question isn’t covered here, reach out anytime at hello@drinknusa.com or DM us on Instagram @drinknusa. We’re a small team, but we care deeply and respond fast.
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